At Riya Art Palace, we take great pride in our handcrafted products. If you receive a damaged or incorrect item, we are here to make it right. Please read this policy carefully to understand your rights and the return process.
Return Window
7-Day Return Policy — You must initiate a return request within 7 days of the delivery date. Requests raised after this period will not be accepted.
All returned items must be in their original, unused condition with original packaging, tags, and accessories intact.
Eligible for Return / Refund
- Product received is damaged, broken, or defective
- Wrong product delivered (different from what was ordered)
- Product is significantly different from the description or images
- Product is missing parts or accessories as described
Not Eligible for Return
- Minor colour variations due to handcrafted nature of products
- Damage caused by misuse, improper handling, or negligence after delivery
- Items returned without prior approval or after the 7-day window
- Products without original packaging, tags, or in used condition
- Change of mind or personal preference
- Customised or personalised products
Return Process — Step by Step
📸
Step 1: Document the Issue
Take clear photos/videos of the damaged or defective product within 48 hours of delivery.
📧
Step 2: Contact Us
Email us at riyaartpalace08@gmail.com with your Order ID, photos, and a brief description of the issue.
✅
Step 3: Approval
Our team will review your request within 2 business days and notify you of the approval status.
📦
Step 4: Return Shipment
Once approved, ship the product back in original packaging. We will share the return address.
💰
Step 5: Refund / Replacement
After receiving and inspecting the return, we will process your refund or dispatch a replacement within 5–7 business days.
Refund Mode & Timeline
Approved refunds will be credited to the original payment method within 5–7 business days after the returned product is received and inspected.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI. Please share your bank details when raising the return request.
Shipping charges are non-refundable unless the return is due to our error (wrong or defective product).
Replacement Option
Instead of a refund, you may opt for a replacement of the same product (subject to availability). If the item is out of stock, a full refund will be processed.
